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Home > Support > Frequently Asked Questions

FAQ

  • At what rate can I buy or sell?
  • How much does a transaction cost?
  • How is an order executed?
  • Until what time can I cancel an order?

    An order can be cancelled up until 11.30 a.m. After this time, it is no longer possible.

  • What is the minimal value of an order?
  • Can I work within limits?
  • What difference is there between a unit and a value order?
  • What do the terms “level of risk” and “volatility” mean?
  • What is the “annual management commission”?
  • What is the return of a fund, and how is it calculated?
  • What is the “rating” of a fund (notation in a number of crowns)?
  • There are a number of investment funds that I can’t find on your site!
  • Do you ever give advice about the choice of funds?
  • My order is “pending” for a couple of days. How is this possible?
Easy & for free!

2 ways

  • By post
  • At our office
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